The ArdMoor Story
A message from our founder…
I was born and raised in Scotland and have lived and worked in the countryside my entire life, thoroughly enjoying every minute of it.
I created ArdMoor in July 2010 because I saw the need for a single place to find quality country, shooting, fishing, stalking, farming, gamekeeping and equestrian clothing and supplies.
ArdMoor is founded on our desire to offer the very best quality products, unbeatable customer service and exceptional prices for all who share our passion for the Great Outdoors.
Why Choose ArdMoor?
If you’re as tough on your country clothes as we are here at ArdMoor, you’ll know purchasing the highest quality is worth the investment. We hand-select every product for quality, durability and style.
We’re constantly searching for new brands and products to add to our stock, but only the best make the cut.
From ghillies & gamekeepers to champion shots & showriders, we work with a range of outdoor experts who live and breathe the outdoors and each bring decades of experience to the table.
From subjecting our products to tough real-world tests to providing invaluable guides & advice, they ensure that ArdMoor and our range stays at the forefront of all things country. Meet our experts here »
Keep Checking Us Out…
Our product range continues to grow each month, so please keep us in mind whenever you are thinking of a purchase for your country pursuits. If there is something we don’t stock that you need, please let us know. We would be delighted to hear your feedback.
Check out the “What’s New” section on the site, which will give you an idea of what is just around the corner. Our regular newsletter is also full of information about forthcoming products, offers and promotions. Simply sign up for our newsletter when you register for an ArdMoor account.
We pride ourselves on the customer service we provide both online and on the phone. If you’re new to country related products, looking for the perfect gift for a loved one, or just can’t decide on what you’d like for yourself, give us a call on 01620 671480. We want to make sure every customer finds just what they’re looking for and is completely satisfied.
We hope you enjoy this site, what we have to offer and look forward to being of service to you.
How do I know when my order has been dispatched?
When your goods have been dispatched from ArdMoor you will receive an email confirming they have been dispatched. We use Royal Mail’s next day tracked service so you should receive your goods the day after you receive this email. If you have an over-sized order such as a fishing rod then we would normally use Parcelforce for the delivery in which case please allow an extra day for your order to arrive after despatch.
I want to set specific delivery instructions, is this possible?
If you have any special delivery instructions, please specify them when confirming your order and we will ensure they are given to Royal Mail. If you wish to change your instructions please do so as soon as possible after your receive your order confirmation email so we can ensure your changes will be put into effect.
We will do our upmost to ensure that Royal Mail follow your delivery instructions. We recommend that you do leave instructions for your goods to be left with someone who can sign for it, as we cannot accept liability for goods left without your signature. If you are unavailable at your home address, why not get it delivered to your place of work?
How much will delivery cost?
We deliver to all UK postcodes for FREE when you spend £100. For orders under £100, we have a flat rate of only £5.95 for the whole of the UK.
We deliver to the Rest of the World for FREE when you spend £500. For orders under £500, the delivery cost is calculated depending on your location and what you have ordered and it will be clearly stated in your shopping basket.
How will my goods be delivered?
Our UK orders are sent out via Royal Mail’s Tracked & Signed For service as standard. Larger items may be sent using an Express courier service.
International orders are sent by courier – we use DHL as standard, or UPS for Russia (business addresses are preferred in this case). Our couriers may contact you with delivery options.
What would happen if I miss my delivery?
In the case of failed delivery, your goods will be taken to the relevant Royal Mail Sorting Office and a card put through your letter box with contact details to arrange delivery or pick-up.
Can I rearrange a missed Royal Mail delivery?
If your goods are being delivered by Royal Mail and an attempt at delivery fails, you can arrange a convenient time for them to re-deliver to you. If this fails, Royal Mail will request that you go to a depot to collect the goods.
I have missed several delivery attempts and no longer want to collect my goods, what next?
If you are unable to arrange a redelivery or collect your goods, your order will be returned to us at a surcharge for a return delivery. Please note that we cannot be held liable for delays in delivery due to circumstances beyond our control.
Royal Mail has failed to deliver my goods on a specific day and time, can I cancel my order?
Whilst delivery times and days are given in good faith we do not accept it being an acceptable reason to cancel your order if the Royal Mail cannot deliver your order on the specified day and time. We do our best to ensure delivery as per your request.
If you wish to cancel your order it will be returned to us at a surcharge for a return delivery. Please do contact us if you have any queries.
If you have more questions on delivery please do contact us and we will assist you and update this page as necessary.