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Delivery International

[Photo: International Delivery Header]

At ArdMoor we are more than happy to ship your order internationally. Our delivery approach varies slightly from orders shipped within the UK, so please read our FAQ below for answers to any questions you may have.

For customers outside the EU, our site will deduct EU VAT (Value Added Tax) from your order but you will be responsible for paying any local taxes or import duties falling due (if applicable) which will normally be collected by the courier company prior to their making delivery.

If the value of your order (excluding delivery) is more than £500 then delivery is free worldwide. That threshold includes VAT for customers within the EU and excludes VAT for those outside the EU.
NB. For deliveries to Russia we will be governed by the increased Russian import restrictions. We would strongly advise using a business delivery address otherwise your consignment will have to go through the UPS procedure for customs clearance which you can find more about here

If you have any further queries about international delivery please email us ( or call us on +44 (0) 1620 671480 for more information.

International Delivery FAQ



Do you have standard international delivery charges and timescale?

If your order is for more than £500 then delivery is free worldwide. For orders under that value, the delivery charge will be shown in your basket once you select your delivery destination country. Timescales vary depending on country, however we use DHL (except for deliveries to Russia where we use UPS) and the majority of countries are delivered to within two to three days once your order has been despatched.
If you would like further information about international delivery before placing your order, please contact us ( and we will be very happy to assist.

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How do I know what international delivery charges and timelines are?

When you require goods to be delivered outside of the UK the website will calculate the delivery charges based on the weight of what you are purchasing and where you would like it to be sent. This delivery charge will be shown at checkout once you have entered the delivery address.

For orders over £500, delivery is free.

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How do I know my international order has been successful?

You will know your order has been successful when you receive your Order Confirmation and Order Reference Number via email.  This happens once your credit card transaction has been processed.

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What courier do you use for international delivery?

The method we use to send your item(s) varies depending on your location.  We use DHL for overseas deliveries (except for Russia where we use UPS) and always use tracking to ensure that your item(s) can be tracked after dispatch.

You will receive an email on dispatch of your goods together with an email from DHL with your tracking number. Should you have any concerns about your order, please don’t hesitate to contact us (

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Can I track my order?

Yes. You will receive an email on dispatch of your goods with a tracking number and details of how to use it for tracking your item(s). That email will also have a link to the DHL system where you can update the delivery time, delivery instructions or safe place to help to ensure that they deliver your parcel when it is most convenient for you.
Should you have any concerns, please don’t hesitate to contact us ( for details on your delivery.

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Who is responsible for paying import/export duties or local taxes?

Import/export duties and local taxes are not always applicable. In case of uncertainty whether this applies to you, please contact us.
Where import/export duties and local taxes are applicable, please note that it will be your responsibility to provide payment.

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The courier has failed to deliver my goods on a specific day and time. Can I cancel my order?

Delivery dates and times are given in good faith to the best of our knowledge and we do our best to ensure delivery as per your request. Should you decide that you no longer want your order while in transit, you will have to receive the goods as standard practice and raise a return with us for your order.

Note: Returning products may incur an additional postage charge. For more information on returns please see our returns policy page or alternatively please don’t hesitate to contact us for more information.

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If you have more questions on international delivery please do contact us and we will assist you and update this page as necessary.


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