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Delivery

Free UK Delivery Over £100

 

 

ArdMoor Delivery Information

  Delivery Timescales

Delivery locationTime to dispatchDispatch serviceDelivery timescale after dispatchDelivery tracking available
UK MainlandWe aim to process your order as quickly as possible. Please note that sometimes it may take up to 5 working days to dispatch your order and this can be up to 7 working days in the run up to Christmas. Please contact us for a delivery estimate.Royal Mail Tracked Next DayEstimated next working day although this can take longer to the IslandsWe always aim to use Royal Mail's tracked next day service so that you, and ourselves, will be able to see exactly where your goods are at all times.
Highlands, Islands and Northern Ireland

Learn more about international delivery.

 

Delivery Costs

We deliver to all UK postcodes for FREE when you spend £100! For orders under £100, we have a flat rate of only £5.95 for the whole of the UK.  
 

Everything you need to know about delivery...

 


 

How do I know my order has been dispatched?

When your goods have been dispatched from ArdMoor you will receive an email confirming they have been dispatched. We use Royal Mail's next day tracked service so you should receive your goods the day after you receive this email.

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I want to set specific delivery instructions, is this possible?

If you have any special delivery instructions, please specify them when confirming your order and we will ensure they are given to Royal Mail.  If you wish to change your instructions please do so as soon as possible after your receive your order confirmation email so we can ensure your changes will be put into effect.

We will do our upmost to ensure that Royal Mail follow your delivery instructions. We recommend that you do leave instructions for your goods to be left with someone who can sign for it, as we cannot accept liability for goods left without your signature.  If you are unavailable at your home address, why not get it delivered to your place of work?

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What would happen if I miss my delivery?

In the case of failed delivery, your goods will be taken to the relevant Royal Mail Sorting Office and a card put through your letter box with contact details to arrange delivery or pick-up.

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Can I rearrange a missed Royal Mail delivery?

If your goods are being delivered by Royal Mail and an attempt at delivery fails, you can arrange a convenient time for them to re-deliver to you. If this fails, Royal Mail will request that you go to a depot to collect the goods.

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I have missed several delivery attempts and no longer want to collect my goods, what next?

If you are unable to arrange a redelivery or collect your goods, your order will be returned to us at a surcharge for a return delivery. Please note that we cannot be held liable for delays in delivery due to circumstances beyond our control.

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Royal Mail has failed to deliver my goods on a specific day and time, can I cancel my order?

Whilst delivery times and days are given in good faith we do not accept it being an acceptable reason to cancel your order if the Royal Mail cannot deliver your order on the specified day and time. We do our best to ensure delivery as per your request. 

If you wish to cancel your order it will be returned to us at a surcharge for a return delivery. Please do contact us if you have any queries.

If you have more questions on delivery please do contact us and we will assist you and update this page as necessary.

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