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We want to ensure you have peace of mind when you place an order with us. Our committed team is here to help you. We’re as disappointed as you if a product is not to your satisfaction and we will be pleased to do all we can to get it right. If you would like to return your purchase to us, please look through our FAQ below to find answers to any questions you may have.
Please Note: Before replacement goods or refunds can be issued, goods must be returned for our inspection and, if necessary, they may have to be returned to the manufacturer for testing
Unwanted, unworn and undamaged items can be returned within 28 days of your receipt of your items. For orders placed between 1st November and 24th December, the period for returns is extended to 31st January to allow for the return or exchange of Christmas Gifts. You will receive a refund for the initial delivery cost (sending from ArdMoor to yourself) in addition to the cost of the item(s) returned. This does not include the cost of the returns postage which you are liable for. Please be aware that it may take us up to 30 days from confirmation of your eligibility of a refund to issue the refund payment to you.
To return your purchase to us, please email us on firstname.lastname@example.org to inform us of your return and so that we can make suitable arrangements and determine your next best course of action. Before sending your purchase you may also wish to consider our additional recommendations for returns.
If the items are perceived to have a justified defect or damage you will receive a refund including the cost of sending the item(s) to you, cost of the item(s) and any costs you incurred when returning the item. Defective or damaged items will be reviewed and sent to the manufacturer for testing if required.
To return your purchase to us, please contact us to inform us of your return and so that we can make suitable arrangements and determine your next best course of action. Before sending your purchase you may also wish to consider our additional recommendations for returns.
We would be delighted to help you part-exchange items.
Part-exchanging your item(s) is highly beneficial. You can absorb some some or all of the cost of the new item you wish to make the exchange for. You may even be entitled to some money back if your new item(s) cost less than the original ordered item(s).
The part-exchange process is simple and has a quick turnaround. If you would like to find out how to process your part exchange, please email us on email@example.com . Please note that a further postal cost may be incurred.
You will receive your refund by the same method by which you paid for the items. Please note that it may take us up to 30 days from the date of confirmation of your eligibility for refund to issue the refund payment to you.
We aim to process returns as quickly as possible. Please be aware that it may take us up to 30 days from confirmation of your eligibility of a refund to issue the refund payment to you.
Always email us at firstname.lastname@example.org before sending your items. Please return your item(s) to:
We no longer issue returns slips with our orders in an attempt to be more environmentally friendly. Please email us at email@example.com to make suitable arrangements for your return and determine your next best course of action.
Our returns policies do not affect your statutory rights and it is the customer’s responsibility to ensure the safe return of any items to ArdMoor Ltd. You can find out more about your right to cancel a contract formed at a distance as set out in the Consumer Protection (Distance Selling) Regulations 2000 from your local consumer advice centre (eg Citizens Advice Bureau).