FREE UK DELIVERY on all orders over £100

For orders under £100.00, we offer a flat rate of £5.95 for the whole of the UK.

Whilst we make every effort to turn your order around as quickly as possible, delivery can take up to 5 working days (for goods for delivery within the UK). If you need delivery more urgently than that, then please email us on info@ardmoor.co.uk and we can advise you accordingly.

You will receive an email confirming your order has been despatched when it leaves us and it will normally arrive with you the day following your receiving that email.

For UK deliveries we use the Royal Mail on their Tracked Next Day service unless the item is outsized (ie fishing rods) in which case we use Parcelforce. You will need to sign for the delivery unless you wish to have the delivery left in a safe place. Please only use the delivery instructions box at checkout to tell the Postman where to leave it, in which case a signature won't be required.

If you have any other instructions regarding your order then please email us at info@ardmoor.co.uk .

FREE INTERNATIONAL DELIVERY on all orders over £500

Free delivery is calculated on orders where the product value of the order is greater than £500 (excluding delivery). This figure is calculated including VAT within the EU and excluding it for orders with a delivery address outside the EU.

For International Deliveries, we use DHL and you will receive an email from us when your order has been despatched with your tracking number. We also set things up so that you will be notified of it's progress by DHL and you will be able to change the delivery details to make sure that your goods arrive when and where it is most convenient for you. For deliveries to Russia we use UPS and we strongly advise using a business address as the delivery address to reduce the delivery timescales.

Please note that, if applicable, you are liable for any local duties and taxes that may fall due for deliveries outwith the EU.

There is no delivery charge for Gift Vouchers

Please see our Domestic or International Delivery Policies for Further Information

We aim to ensure that you are delighted with any purchase from us however if, for any reason, you are dissatisfied, then please return the goods to us and we will exchange them or refund you.

You will receive a delivery note with your order that has detailed instructions on what to do should you wish to return all or part of your order for either an exchange or for a refund.

Normally our returns period is 28 days from the date you receive your order. In the run up to Christmas, this is extended to allow for the return or exchange of Christmas gifts. For orders placed between 1st November and 24th December the returns period is extended until 31st January.

If you would like to exchange your item(s) then please email us on returns@ardmoor.co.uk  letting us know what you are returning and what you would like in exchange. We will set the exchange up for you (which will help to cut down the turnaround time at our end) and will email you a returns label that you can use to return your items to us free of charge. Please note that the free exchange service only applies to/from UK addresses.

For overseas orders please contact us when you are making a return or exchange as we have been able to negotiate favourable return rates with DHL which may be more competitive than the rates you could get locally.  

Please see our Returns and Refunds Policy for Full Details

We use leading technology to ensure your data is never compromised and we use PayPal to handle any credit card transactions. Thus all credit card data is captured by PayPal who are regarded as one of the most secure card payment systems in the world.

We at ArdMoor never see your card data when you order online. PayPal holds this information on their secure servers.

We don't store credit card details nor do we share customer details with any 3rd Parties.

In addition to PayPal’s security systems we employ additional security checks (3D Protocol security checks) to online transactions.

Please see our Secure Payment Policy for Further Information