ArdMoor - COVID-19 Update

 

I would like to assure you that the care & safety of our customers is my number one priority.

As an online business we have been in the fortunate position where we could quickly adjust and remain open for business throughout.

As such, we are able to take & despatch orders as normal via our website or over the telephone, so you can shop our range from the comfort of your own home.

Our office team are now back in the office, which has been reconfigured to ensure safe distancing with hand-washing stations at every entrance & exit.

Our warehouse has also been reconfigured and we have instigated a routine where deliveries and collections are made without human contact to further cut down on any risk and we are following the UK Government’s advice to ensure we can continue to safely fulfil orders on a daily basis.

Some of our suppliers and their couriers are still being affected by supply chain repercussions of various forms, so some of our stock replenishments are taking a day or two longer to arrive than normal. Royal Mail are largely operating as normal, so the majority of our deliveries are running on time but please be aware that these are still sometimes taking an extra day to arrive.

As ever, if there are going to be any extended delays to any order then we will be in touch otherwise please bear with us as we try our best to operate as normally as we can to give you as best a service as we can.

A few of our UK based suppliers and distributors are still ramping back up so our ability to restock certain ranges is a little more restricted. Thus you will see some styles and products saying “Available in the Future” which are those that we have temporarily run short of and for which stock will be replenished once those suppliers reopen.

Having read this far, thank you for supporting a family run, independent business and I will continue to do everything possible to make sure we give you the best possible online experience and customer service throughout whatever is to come.

If you have any questions at all, please don’t hesitate to contact our team on 01620 671 480 or info@ardmoor.co.uk

 Best regards and keep well,

Anthony Stodart