International Delivery Information

International Delivery Information

International Orders

At ArdMoor we are more than happy to ship your order internationally. Our delivery approach varies slightly from orders shipped within the UK, so please read our FAQs below for answers to any questions you may have.

If the value of your order (excluding delivery) is more than £500 then delivery is free worldwide. That threshold includes VAT for customers within the EU and excludes VAT for those outside the EU.

For customers outside the EU, our site will deduct EU VAT (Value Added Tax) from your order but you will be responsible for paying any local taxes or import duties falling due (if applicable) which will normally be collected by the courier company prior to their making delivery.

If the value of your order (excluding delivery) is more than £500 then delivery is free worldwide. That threshold includes VAT for customers within the EU and excludes VAT for those outside the EU.

NB. For deliveries to Russia we will be governed by the increased Russian import restrictions. We would strongly advise using a business delivery address otherwise your consignment will have to go through the UPS procedure for customs clearance which you can find more about at https://ups.alta.ru/login

Delivery Timescales

Time to despatch: We aim to process your order as quickly as possible. If you provide an email address during the checkout process, we will email you when your order is despatched.

Please note that sometimes it may take up to 5 working days to despatch your order and this can be up to 7 working days in the run up to Christmas. If you require a delivery estimate before you place your order, please contact us.

Despatch service: We use DHL as standard for international orders, except for Russia, where we use UPS.

Delivery timescale after despatch: Timescales vary depending on country, however the majority of countries are delivered to within two to three days once your order has been despatched.

Delivery tracking: If you provide an email address during the checkout process, you will receive an email from DHL or UPS with your tracking number when your order is despatched. DHL will also provide you with a link so you can manage your delivery (update address, select delivery options, etc).

Delivery Costs

We deliver internationally for FREE when you spend £500.

For orders under £500, the website will calculate the delivery charges based on the weight of what you are purchasing and where you would like it to be sent. This delivery charge will be shown at checkout once you have entered the delivery address.

Import/export duties or local taxes

Import/export duties and local taxes are not always applicable. In case of uncertainty whether this applies to you, please contact us.

Where import/export duties and/or local taxes are applicable, please note that it will be your responsibility to provide payment.

The courier has failed to deliver my goods on a specific day and time. Can I cancel my order?

Delivery dates and times are given in good faith to the best of our knowledge and we do our best to ensure delivery as per your request. Should you decide that you no longer want your order while in transit, you will have to receive the goods as standard practice and raise a return with us for your order.

Note: Returning products may incur an additional postage charge. For more information on returns please see our returns policy or alternatively please don’t hesitate to contact us for more information.

For more answers to common queries, please see our FAQs below. If you don’t find the information you’re looking for, please do contact us and we’ll be happy to help.

ArdMoor FAQs

How do I know when my order has been dispatched?

When your goods have been dispatched from ArdMoor you will receive an email confirming they have been dispatched. We use Royal Mail’s next day tracked service so you should receive your goods the day after you receive this email. If you have an over-sized order such as a fishing rod then we would normally use Parcelforce for the delivery in which case please allow an extra day for your order to arrive after despatch.

I want to set specific delivery instructions, is this possible?

If you have any special delivery instructions, please specify them when confirming your order and we will ensure they are given to Royal Mail. If you wish to change your instructions please do so as soon as possible after your receive your order confirmation email so we can ensure your changes will be put into effect.

We will do our upmost to ensure that Royal Mail follow your delivery instructions. We recommend that you do leave instructions for your goods to be left with someone who can sign for it, as we cannot accept liability for goods left without your signature. If you are unavailable at your home address, why not get it delivered to your place of work?

How much will delivery cost?

We deliver to all UK postcodes for FREE when you spend £100. For orders under £100, we have a flat rate of only £5.95 for the whole of the UK.

We deliver to the Rest of the World for FREE when you spend £500. For orders under £500, the delivery cost is calculated depending on your location and what you have ordered and it will be clearly stated in your shopping basket.

How will my goods be delivered?

Our UK orders are sent out via Royal Mail’s Tracked & Signed For service as standard. Larger items may be sent using an Express courier service.

International orders are sent by courier – we use DHL as standard, or UPS for Russia (business addresses are preferred in this case). Our couriers may contact you with delivery options.

What would happen if I miss my delivery?

In the case of failed delivery, your goods will be taken to the relevant Royal Mail Sorting Office and a card put through your letter box with contact details to arrange delivery or pick-up.

Can I rearrange a missed Royal Mail delivery?

If your goods are being delivered by Royal Mail and an attempt at delivery fails, you can arrange a convenient time for them to re-deliver to you. If this fails, Royal Mail will request that you go to a depot to collect the goods.

I have missed several delivery attempts and no longer want to collect my goods, what next?

If you are unable to arrange a redelivery or collect your goods, your order will be returned to us at a surcharge for a return delivery. Please note that we cannot be held liable for delays in delivery due to circumstances beyond our control.

Royal Mail has failed to deliver my goods on a specific day and time, can I cancel my order?

Whilst delivery times and days are given in good faith we do not accept it being an acceptable reason to cancel your order if the Royal Mail cannot deliver your order on the specified day and time. We do our best to ensure delivery as per your request.

If you wish to cancel your order it will be returned to us at a surcharge for a return delivery. Please do contact us if you have any queries.

If you have more questions on delivery please do contact us and we will assist you and update this page as necessary.