As an e-commerce business, internet fraud is one of our foremost concerns. With this in mind we use leading technology to ensure your data is never compromised. Likewise we use PayPal to handle any credit card transactions. Thus all credit card data is captured by PayPal who are regarded as one of the most secure card payment systems in the world.
We at ArdMoor never see your card data when you order online. PayPal holds this information on their secure servers.
Your name and address information is captured by our secured server which is SSL compliant and this information is only used to process your order and ensure its timely delivery. In addition, we may email you with our newsletter and offers etc if you have allowed us to do so.
In addition to PayPal’s security systems we also employ additional security checks (3D Protocol security checks) on online transactions.
You may wish to order by phone instead in which case your card details are entered directly onto our virtual terminal linked direct to PayPal’s secure system. The details are never written down but are simply entered as they are given. If for any reason we aren’t able to process the transaction at that moment we will call you back to do so rather than taking your details down.
We don’t store credit card details nor do we share customer details with any 3rd Parties
How do I know when my order has been dispatched?
When your goods have been dispatched from ArdMoor you will receive an email confirming they have been dispatched. We use Royal Mail’s next day tracked service so you should receive your goods the day after you receive this email. If you have an over-sized order such as a fishing rod then we would normally use Parcelforce for the delivery in which case please allow an extra day for your order to arrive after despatch.
I want to set specific delivery instructions, is this possible?
If you have any special delivery instructions, please specify them when confirming your order and we will ensure they are given to Royal Mail. If you wish to change your instructions please do so as soon as possible after your receive your order confirmation email so we can ensure your changes will be put into effect.
We will do our upmost to ensure that Royal Mail follow your delivery instructions. We recommend that you do leave instructions for your goods to be left with someone who can sign for it, as we cannot accept liability for goods left without your signature. If you are unavailable at your home address, why not get it delivered to your place of work?
How much will delivery cost?
We deliver to all UK postcodes for FREE when you spend £100. For orders under £100, we have a flat rate of only £5.95 for the whole of the UK.
We deliver to the Rest of the World for FREE when you spend £500. For orders under £500, the delivery cost is calculated depending on your location and what you have ordered and it will be clearly stated in your shopping basket.
How will my goods be delivered?
Our UK orders are sent out via Royal Mail’s Tracked & Signed For service as standard. Larger items may be sent using an Express courier service.
International orders are sent by courier – we use DHL as standard, or UPS for Russia (business addresses are preferred in this case). Our couriers may contact you with delivery options.
What would happen if I miss my delivery?
In the case of failed delivery, your goods will be taken to the relevant Royal Mail Sorting Office and a card put through your letter box with contact details to arrange delivery or pick-up.
Can I rearrange a missed Royal Mail delivery?
If your goods are being delivered by Royal Mail and an attempt at delivery fails, you can arrange a convenient time for them to re-deliver to you. If this fails, Royal Mail will request that you go to a depot to collect the goods.
I have missed several delivery attempts and no longer want to collect my goods, what next?
If you are unable to arrange a redelivery or collect your goods, your order will be returned to us at a surcharge for a return delivery. Please note that we cannot be held liable for delays in delivery due to circumstances beyond our control.
Royal Mail has failed to deliver my goods on a specific day and time, can I cancel my order?
Whilst delivery times and days are given in good faith we do not accept it being an acceptable reason to cancel your order if the Royal Mail cannot deliver your order on the specified day and time. We do our best to ensure delivery as per your request.
If you wish to cancel your order it will be returned to us at a surcharge for a return delivery. Please do contact us if you have any queries.
If you have more questions on delivery please do contact us and we will assist you and update this page as necessary.