Terms & Conditions

Customer Services

Terms & Conditions

Thank you for considering placing an order with ArdMoor Ltd. Before doing so, please take a few minutes to read through our Terms and Conditions below, as by ordering any of our products, you agree to be bound by these Terms and Conditions.

1. Using ArdMoor's website

1.1 We are ArdMoor Ltd, a private limited company registered in Scotland.

Our principal place of business is:-
The Granary
North Berwick,
East Lothian,
EH39 5LT

Our website is www.ardmoor.co.uk
Our telephone number is +44 (0) 1620 671480
Our email address is info@ardmoor.co.uk

Our Registered Office Address is:- The Granary, Kingston, North Berwick, East Lothian EH39 5LT
Our Company Registration Number is SC381387
Our VAT Registration Number is GB 995 3706 71

1.2 These Terms and Conditions apply to all sales taken through our website, over the telephone and face to face and by using our website you agree that they apply to all contracts between you and us. They are liable to change at any time and any change will take effect from the time of publication on our website.

1.3 Your statutory rights are not affected.

1.4 By using this website you confirm and warrant that you are at least 18 years old, and may lawfully enter into a contract with us.

1.5 ArdMoor may, at its discretion, accept orders for delivery to locations outside the UK.  If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.   Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined.   We will not be liable for any breach by you of any such laws.

2. ArdMoor's liability

2.1 We will not be liable to you for any indirect losses that happen as a side effect of any main loss or damage, including but not limited to, loss of revenue, profits, goodwill or business opportunity, anticipated savings, or for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is placed.

2.2 Provided we take reasonable care when we deliver goods to you our entire liability to you shall not exceed the price paid for the relevant goods purchased through our website www.ardmoor.co.uk.

2.3 Nothing in these terms and conditions limits in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

3. How does the order process work?

3.1 Having decided what you might like to purchase and adding it to your shopping cart our system will produce a final summary of what you are about to order and the cost involved. This constitutes our quotation for the products and delivery concerned.  If you go ahead and place your order, this constitutes an offer to us to buy the goods.   All orders are subject to acceptance by us, and no contract shall exist between us until we have confirmed your order by issuing your “Order Confirmation”.

3.2 ArdMoor cannot accept your order until you have paid in full for the goods ordered and the delivery costs.  Once PayPal has processed your transaction we will email you with your Order Confirmation and your Order Reference Number which will form the contract between us.

3.3 The contract will relate only to those goods whose despatch we have confirmed in the Order Confirmation.  We will not be obliged to supply any other goods which may have been part of your order until the despatch of such goods has been confirmed in a separate Order Confirmation.

3.4 All correspondence concerning your order, including your Order Confirmation email, will be sent to the email address you provide on your order details. You are responsible for ensuring this email address is correct. As long as your Order Confirmation is sent to that email address, our sending it creates a legally binding contract between us whether or not your receive the email.

3.5 We may decline any order prior to issuing your Order Confirmation but will inform you of this as soon as possible, and will endeavour to advise you of our reasons for doing so.

3.6 The default setting on our website is for prices to be quoted inclusive of VAT at the current rate. You can choose to have the prices shown exclusive of VAT by clicking the VAT toggle button. In either case the prices shown are exclusive of postage and packaging which are separately calculated once the total quantity of goods being ordered is known.

3.7 All orders will be accepted in UK Sterling (GBP) only, and payment may be made only by credit/debit card/paypal.

3.8 The price of any goods will be as quoted on our site from time to time, except in cases of obvious error.  Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.   We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

3.9 We endeavour to ensure all descriptions, images and specifications are accurate at all times. In doing so we are aware that photographs can look different depending on your monitor settings and, as such, they are published for illustrative purposes only and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

3.10 Title in the goods shall not pass to you until you have paid for them and their delivery in full however all risk of loss of or damage to the goods shall pass to you upon delivery.

3.11 Please check your order carefully before submitting it. Whilst we are happy to replace or exchange any faulty or damaged goods and to comply with your cancellation rights set out in section 4 below, we cannot be held liable for user errors in the ordering process.

4. What if I want to cancel an order?

4.1 If you are purchasing as a consumer (that is, not in the course of any business), in accordance with your statutory rights we offer a no quibble guarantee that, should you be dissatisfied with your goods, you may cancel your order within 28 days after the day on which you received your goods. In such an event we will refund you in full in accordance with our Refunds section as set out below.   This provision does not affect your statutory rights.

4.2 In recognition of Christmas and people buying presents for others, the period for cancelling your order is extended. For orders placed between 1st November and 31st December in any year, the cancellation period is extended to 31st January of the year following the date of order.

4.2 If you wish to cancel your order then you need to inform us of your wish to do so by letter or by emailing us on info@ardmoor.co.uk informing us of your wish to return the goods to us and cancel your order.

4.3 You must then return the goods to us at your own expense, addressed to:-

ArdMoor Ltd – Returns
The Granary,
Kingston, North Berwick,
East Lothian,
EH39 5LT

Please note, you have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Please see our Returns Policy for further information on how to return items to us.

5. What should I do if my order gets damaged in the post?

5.1 If the damage is immediately obvious on delivery then refuse to sign for the goods and they will be returned to us. In this instance please notify us immediately so we can liase with the courier concerned and get a replacement item sent to you as soon as possible.

5.2 If you discover the damage subsequent to delivery having taken place then the goods should be returned to us immediately for our inspection. Please send an email (with photographs of the damage where possible) to info@ardmoor.co.uk and our team will review and send you a free returns label.

5.3 Under no circumstances must items be used or worn when damaged. Before replacement goods or refunds can be issued, goods must be returned for our inspection and, if necessary, they may have to be returned to the manufacturer for testing.

6. What happens if I want a refund?

6.1  When you return a product to us:

(a) because you have cancelled the contract between us within the 28 day cancellation period (see section 4 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

6.2  We will usually refund any money received from you using the same method originally used by you to pay for your purchase unless the original transaction was made more than 6 months previously in which case payment may be made via cheque instead.

6.3 If you are returning any items to us then you must prepay the postage and use the label provided on our returns slip. We would strongly recommend that you obtain a certificate of posting from the post office and also consider insuring your parcel so that you can claim in the event of any loss or damage. We are unable to compensate you for parcels that are damaged or mislaid in transit.

6.4 If you wish to exchange an item then we will pay for the returns postage. Please contact us via returns@ardmoor.co.uk and we shall set the exchange up for you and email you a free returns label.

6.5 This policy does not affect your statutory rights and it is the customer’s responsibility to ensure the safe return of any items to ArdMoor Ltd. You can find out more about your right to cancel a contract formed at a distance as set out in the Consumer Protection (Distance Selling) Regulations 2000 from your local consumer advice centre (eg Citizens Advice Bureau).

7. How does the delivery process work?

7.1 As set out in section 3 above, once your credit card transaction has been processed, you will be issued with your Order Confirmation and despatch will commence.

7.2 Whilst we make every effort to turn your order around as quickly as possible, delivery can take up to 10 working days from order of goods during busy periods (for goods for delivery within the UK).

7.3 On despatching your goods we will email you with confirmation of despatch together with a tracking number and details of how you may track your goods.

7.4 We will not be held liable for any delays in delivery caused by you or by circumstances outwith our control.

8. Where can I find out more about my privacy, data protection, and payment security?

8.1 Please click here to read our privacy and data protection policy, and here to read about how your credit card details are dealt with.

9. What happens if there's a problem using the ArdMoor website?

9.1 We have no control over the internet nor do we have control over the method by which you access this website. As a result, whilst we take all reasonable steps to ensure our website is virus free etc, we take no responsibility for any service interruption or the transmission of viruses or other malicious computer code through this website.

10. Details on ArdMoor's promotions

ArdMoor may from time to time run one or more promotions. The following terms and conditions apply if you take part in any of our promotions on the ArdMoor website and in any of ArdMoor’s marketing materials, products or services.

General Promotion Terms and Conditions

The following general terms and conditions apply to all promotions, including any current promotions listed with further detail pertaining to each individual promotion in Current Promotions below. Any questions regarding promotions run by ArdMoor can be directed to the promoter, using the contact details as listed above in section 1 of the Terms and Conditions.

10.1 ArdMoor reserves the right to cancel promotions or make changes to the terms and conditions of its promotions at any time and without prior notice.

10.2 Promotional codes may only be redeemed at the ArdMoor website (www.ardmoor.co.uk).

10.3 Normal ArdMoor Terms and Conditions for the use of the website apply.

10.4 Promotional codes are subject to stock availability.

10.5 Promotional codes are subject to an expiry date, detailed with each individual promotion.

10.6 Individual promotion codes cannot be used in conjunction with any other offer.

10.7 Some products may be exempt from promotional offers. ArdMoor will make it clear in the terms and conditions of an individual promotion where this is applicable.

10.8 Promotional discount codes cannot be applied to the purchase of ArdMoor gift vouchers.

10.9 Promotional discount codes cannot be applied to delivery charges.

10.10 Promotional codes cannot be used retrospectively and cannot be applied to orders already placed with ArdMoor.

10.11 Promotional codes cannot be exchanged for cash.

11. Other legal information

11.1 It is our intention that these terms of use, and any document expressly referred to in them, constitute the entire agreement between you and us in relation to the purchase by you of the goods.

11.2 If any of these terms of use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

11.3 The rights of both parties under these terms of use may be exercised as often as necessary.  They are cumulative and not exclusive of either party’s rights under the general law, and may be waived only in writing.  Delay in exercising or non-exercise of any right is not a waiver of that right.

11.4 All communications from us will be in English. All contracts between us will be governed by English law, and any disputes will be subject to the non-exclusive jurisdiction of the English courts.

11.5 We will not be responsible for any delay or failure to comply with these Terms of Sale or the Returns Policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.

11.6 The contents of this website are copyright to ArdMoor Ltd.

12. What if I have a dispute?

12.1 We always try our best to resolve any issues that may arise either with our products or our service. If we have failed to resolve an issue and you have a complaint then please email our Managing Director Anthony Stodart at anthony.stodart@ardmoor.co.uk and he will endeavour to rectify any problems as soon as possible.

12.2 Should he fail to rectify matters for you, then the European Commission’s ODR platform has been set up specifically for handling disputes and is available here. This platform will direct your complaint to the relevant authorities in the UK.

13. Restricted products and items

13.1 Some items we stock have age and export restrictions. For instance knives can only be purchased if the person is over the age of 18. We may ask for age verification before we can complete orders.

13.2 In the event that satisfactory proof of age can’t be given or if completing an order is going to place us in breach of export conditions we shall cancel your order and refund your card in full.

Version: 11/2019

ArdMoor FAQs

How do I know when my order has been dispatched?

When your goods have been dispatched from ArdMoor you will receive an email confirming they have been dispatched. We use Royal Mail’s next day tracked service so you should receive your goods the day after you receive this email. If you have an over-sized order such as a fishing rod then we would normally use Parcelforce for the delivery in which case please allow an extra day for your order to arrive after despatch.

I want to set specific delivery instructions, is this possible?

If you have any special delivery instructions, please specify them when confirming your order and we will ensure they are given to Royal Mail. If you wish to change your instructions please do so as soon as possible after your receive your order confirmation email so we can ensure your changes will be put into effect.

We will do our upmost to ensure that Royal Mail follow your delivery instructions. We recommend that you do leave instructions for your goods to be left with someone who can sign for it, as we cannot accept liability for goods left without your signature. If you are unavailable at your home address, why not get it delivered to your place of work?

How much will delivery cost?

We deliver to all UK postcodes for FREE when you spend £150. For orders under £150, we have a flat rate of only £5.95 for the whole of the UK.

We deliver to the Rest of the World for FREE when you spend £500. For orders under £500, the delivery cost is calculated depending on your location and what you have ordered and it will be clearly stated in your shopping basket.

How will my goods be delivered?

Our UK orders are sent out via Royal Mail’s Tracked & Signed For service as standard. Larger items may be sent using an Express courier service.

International orders are sent by courier – we use DHL as standard, or UPS for Russia (business addresses are preferred in this case). Our couriers may contact you with delivery options.

What would happen if I miss my delivery?

In the case of failed delivery, your goods will be taken to the relevant Royal Mail Sorting Office and a card put through your letter box with contact details to arrange delivery or pick-up.

Can I rearrange a missed Royal Mail delivery?

If your goods are being delivered by Royal Mail and an attempt at delivery fails, you can arrange a convenient time for them to re-deliver to you. If this fails, Royal Mail will request that you go to a depot to collect the goods.

I have missed several delivery attempts and no longer want to collect my goods, what next?

If you are unable to arrange a redelivery or collect your goods, your order will be returned to us at a surcharge for a return delivery. Please note that we cannot be held liable for delays in delivery due to circumstances beyond our control.

Royal Mail has failed to deliver my goods on a specific day and time, can I cancel my order?

Whilst delivery times and days are given in good faith we do not accept it being an acceptable reason to cancel your order if the Royal Mail cannot deliver your order on the specified day and time. We do our best to ensure delivery as per your request.

If you wish to cancel your order it will be returned to us at a surcharge for a return delivery. Please do contact us if you have any queries.

If you have more questions on delivery please do contact us and we will assist you and update this page as necessary.