Using discount codes
How to redeem a discount code
From time to time we offer discount codes to help you save on the products you need – for example, when you join our newsletter (using the popup or the Sign Up box at the bottom of the page) we’ll send you a 10% discount code to say thank you.
To use your discount code, simply start shopping as normal. Once you have added the items you’d like to buy to your basket, head to the checkout by clicking the ‘Go To Basket‘ button or by clicking the icon in the top-right of the page.
From here you’ll see a basket summary where you can review your order. The discount code can be entered in the ‘Discount Code‘ box on this page.
Click on the sections below to see where to enter your discount code on mobiles or computers:
Apply a discount code on a mobile phone...
Scroll down to find the Discount Code box underneath your item summary:
Apply a discount code on a computer...
Look for the Order Summary section in the top-right of the page. The Discount Code box is found just under your order’s Sub Total:
For more help, please do get in touch and we will be delighted to help. We are available on 01620 671 480 between 09:00 – 17:30 weekdays.
For answers to some other common queries, please see our FAQs below.
What can I buy with a discount voucher ?
This depends on the code you have received, but we always try to make any rules as clear as possible.
For example, our newsletter signup code can be used for a 10% discount on any combination of products from across our range. Only gift vouchers and any delivery costs are excluded.
Other discount codes may only apply to selected products, might require a minimum spend, grant you free postage and so on. If there are any rules or restrictions on a code we will always do our best to make these as clear as possible, but if you have any trouble please do contact our team who will be happy to help.
How do I know when my order has been dispatched?
When your goods have been dispatched from ArdMoor you will receive an email confirming they have been dispatched. We use Royal Mail’s next day tracked service so you should receive your goods the day after you receive this email. If you have an over-sized order such as a fishing rod then we would normally use Parcelforce for the delivery in which case please allow an extra day for your order to arrive after despatch.
I want to set specific delivery instructions, is this possible?
If you have any special delivery instructions, please specify them when confirming your order and we will ensure they are given to Royal Mail. If you wish to change your instructions please do so as soon as possible after your receive your order confirmation email so we can ensure your changes will be put into effect.
We will do our upmost to ensure that Royal Mail follow your delivery instructions. We recommend that you do leave instructions for your goods to be left with someone who can sign for it, as we cannot accept liability for goods left without your signature. If you are unavailable at your home address, why not get it delivered to your place of work?
How much will delivery cost?
We deliver to all UK postcodes for FREE when you spend £100. For orders under £100, we have a flat rate of only £5.95 for the whole of the UK.
We deliver to the Rest of the World for FREE when you spend £500. For orders under £500, the delivery cost is calculated depending on your location and what you have ordered and it will be clearly stated in your shopping basket.
How will my goods be delivered?
Our UK orders are sent out via Royal Mail’s Tracked & Signed For service as standard. Larger items may be sent using an Express courier service.
International orders are sent by courier – we use DHL as standard, or UPS for Russia (business addresses are preferred in this case). Our couriers may contact you with delivery options.
What would happen if I miss my delivery?
In the case of failed delivery, your goods will be taken to the relevant Royal Mail Sorting Office and a card put through your letter box with contact details to arrange delivery or pick-up.
Can I rearrange a missed Royal Mail delivery?
If your goods are being delivered by Royal Mail and an attempt at delivery fails, you can arrange a convenient time for them to re-deliver to you. If this fails, Royal Mail will request that you go to a depot to collect the goods.
I have missed several delivery attempts and no longer want to collect my goods, what next?
If you are unable to arrange a redelivery or collect your goods, your order will be returned to us at a surcharge for a return delivery. Please note that we cannot be held liable for delays in delivery due to circumstances beyond our control.
Royal Mail has failed to deliver my goods on a specific day and time, can I cancel my order?
Whilst delivery times and days are given in good faith we do not accept it being an acceptable reason to cancel your order if the Royal Mail cannot deliver your order on the specified day and time. We do our best to ensure delivery as per your request.
If you wish to cancel your order it will be returned to us at a surcharge for a return delivery. Please do contact us if you have any queries.
If you have more questions on delivery please do contact us and we will assist you and update this page as necessary.