Positions Currently Available:

• Assistant Product Manager - Role available now.
• Customer Service Support - Role available now.
• Temporary Warehouse Operatives - Roles available from Mid to End September

Please scroll through the job specifications below.

1. Assistant Product Manager (Graduate/Post Graduate Entry Level)

Location	North Berwick, East Lothian, with occasional travel to suppliers and trade events
Department	Product & Merchandising
Reports to	Managing Director
Contract	Full-time, permanent (probationary period applies)
Salary	Competitive, dependent on experience — details on application

We are looking for an Assistant Product Manager to join our growing team. This is an excellent opportunity for a recent graduate/postgraduate, or someone with equivalent early-career experience, to build a career in product and category management within a fast-moving retail environment. You will take ownership of specific product lines and supplier relationships, working across the full product lifecycle from sourcing and onboarding through to catalogue management, pricing, compliance and performance analysis.

The role suits someone who is highly organised, analytical and comfortable working with detailed product data, while also being confident liaising directly with suppliers and internal stakeholders.

•      Manage a portfolio of product lines end-to-end, including new product onboarding, catalogue updates and lifecycle management.

•      Build and maintain strong working relationships with UK and international suppliers, including apparel, optics and footwear brands.

•      Process and maintain accurate product data (specifications, barcodes, imagery, pricing) across the website and order management system (Linnworks).

•      Convert supplier documentation — order confirmations, price lists, spec sheets — into structured, accurate spreadsheets and catalogue entries.

•      Monitor stock levels, lead times and supplier performance, flagging risks and opportunities to the wider team.

•      Support pricing and margin decisions using sales data, competitor benchmarking and market research.

•      Ensure product listings meet UK retail compliance requirements, including labelling, safety standards and customs/HS code classification.

•      Analyse product and category sales performance, producing clear reporting and recommendations to inform buying decisions.

•      Work closely with marketing and customer service teams to ensure product information is accurate, compelling and up to date.

•      Assist with seasonal range planning and new supplier onboarding, including due diligence and contract review support.

Essential:

•      A degree in a relevant discipline — e.g. business, marketing, retail management, supply chain, data analytics, or a related field.

•      Strong Excel skills, including comfort working with large product datasets, formulas and structured spreadsheets.

•      Excellent attention to detail, particularly when handling product specifications, pricing and compliance data.

•      Strong written and verbal communication skills, with confidence liaising with suppliers and internal colleagues.

•      A methodical, organised approach to managing multiple product lines and competing priorities.

•      Genuine interest in the outdoor, country and sporting goods sector.

•      Personal interest in country pursuits, field sports or outdoor/wildlife activities.

Desirable:

•      Experience with e-commerce order management systems (e.g. Linnworks) or similar retail platforms.

•      Familiarity with UK customs classification (HS codes), import/export processes or retail compliance.

•      Understanding of UK consumer law as it relates to online retail (e.g. Consumer Contracts Regulations).

•      Prior internship, placement or work experience within retail, procurement or supply chain.

•      Hands-on training and mentoring

•      Genuine ownership of product lines from an early stage.

•      A supportive, small-team environment based at our North Berwick premises.

•      Exposure to the full commercial cycle of an online retail business, from supplier negotiation to customer delivery.

•      Staff discount on ArdMoor's product range.

•      Opportunities for progression as the business grows.

Please submit your CV and a short covering letter outlining your interest in the role and relevant experience to anthony.stodart@ardmoor.co.uk  We review applications on a rolling basis and encourage early submission.

 

 

2. Customer Service Support

Location	Kingston, near North Berwick, East Lothian (within easy reach of Edinburgh)
Department	Customer Service
Reports to	Customer Services Lead
Contract	Full-time, permanent
Salary	Competitive, dependent on experience — details on application

 

We are looking for a person to join our ambitious team, where you'll help give our customers a world class experience of shopping online at ArdMoor, ensuring they return to shop with us again. Working alongside the rest of the team, you'll handle customer enquiries, telephone orders, and any issues that arise once an order is placed. The role also includes managing parts of our back-office stock management system and contributing to the content shown on our website.

This is an exciting opportunity for an enthusiastic team player looking to make their mark in a close-knit team doing a job that is key to the development of our business. You'll bring a proven track record of excellent communication, a warm and confident telephone manner, and real experience dealing with the public. You're skilled at giving clear, concise guidance and advice, and at solving problems as they arise, with communication and lateral thinking among your key strengths.

Reliability in completing work to agreed standards and in a timely fashion, and being process driven, are essential skills. Your outstanding communication skills will ensure you're able to keep other team members informed of progress and any issues. You'll report to the Customer Services Lead, bringing an enthusiastic, self-motivated approach that lets you work both independently and as an influential team member from day one.

 

•      Act as the first point of contact for customer phone calls and emails, taking ownership of the Customer Service inbox, replying to queries and forwarding correspondence to the relevant team members.

•      Drive customer satisfaction and retention through timely handling of orders, product deliveries, issues, faulty items and complaints.

•      Handle any Royal Mail queries or claims where a delivery fails to reach the customer.

•      Process customer returns, actioning each request as a refund or exchange, and notify click & collect customers when their orders are ready to pick up.

•      Work closely with warehouse staff to ensure orders are despatched within the timelines promised.

•      Carry out regular checks of outstanding and unfulfilled orders to catch any issues early.

•      Follow customer service policies, procedures, and standards, and take part in ongoing training on these.

•      Commit to meeting KPIs, including quality and productivity targets, playing a pivotal role in helping the department achieve its overall goals.

•      Merchandise and upsell warehouse-held items on phone orders.

•      Develop an in-depth understanding of our products to help resolve customer queries.

•      Place purchase orders with suppliers daily and monitor them closely, ensuring items arrive in good time to avoid order cancellations; follow up on supplier confirmations and keep customers updated on any out-of-stock items or revised delivery times.

•      Keep stock levels accurate on Shopify based on supplier information.

•      Once purchase orders arrive and have been scanned in by the warehouse team, check delivery notes and confirm stock has been scanned in correctly, liaising with suppliers or customers over any missing or incorrect items.

•      Arrange returns of incorrect stock to suppliers for credit.

•      Liaise with external suppliers to ensure prompt delivery of items.

•      Process faulty claims with suppliers and keep customers promptly informed of a resolution.

•      Ensure leads are passed swiftly to the relevant sales team, staying aware of who you're speaking to, such as VIP or company accounts.

•      Take on copywriting during quieter periods to support the content team.

•      Liaise with the Financial Controller on invoices and credits.

•      Carry out all tasks in an efficient, professional, and courteous manner.

•      Keep learning and developing.

 

Essential:

•      Good communication skills.

•      Excellent telephone manner.

•      A problem-solving, can-do attitude.

•      Proven track record in sales.

•      IT literacy — MS Office.

•      High attention to detail.

•      Proactive team player, with excellent communication skills.

•      Self-motivated and enthusiastic approach.

 

Desirable:

•      Experience working in the retail sector.

•      Experience of, or interest in, at least one of our key marketplaces, i.e. shooting, outdoors, farming, outdoor work, country, etc.

 

Within easy reach of Edinburgh, our premises at Kingston are near to both North Berwick and Gullane with their excellent schools, restaurants, good local shopping and leisure facilities. There are endless opportunities for outdoor enthusiasts, with numerous golf courses, surf beaches, leisure lakes and cycle tracks all within a couple of miles of the office.

 

If you think this could be your dream job and you might be the perfect fit for our requirements, please email a covering letter telling us why, along with a copy of your current CV, to georginat@ardmoor.co.uk. We are waiting to hear from you.

 

 

3. Temporary Warehouse Operative

 Location: Kingston, Near North Berwick (parking on-site)

Hours: Approx 8.30am-5pm or 9am-5.30pm

Days:  Monday to Friday, with the odd Saturday during Nov and Dec

Salary: A competitive hourly rate depending on your age and experience but will be above Living Wage. Overtime may also be available during busier periods.

Come and join our busy warehouse team in the run up to and through Christmas. You will be responsible for opening up and accurately scanning in product in our Goods In area, picking product ready for packing and then packing it ready to be despatched to our customers from our Goods Out area.. 

You will need to have great attention to detail, a willingness to get your shirt sleeves rolled up and be happy to go above and beyond as necessary to ensure our customers get what they have ordered in a timely and accurate manner. 

You will be working in a safe, modern and fast-paced working environment and this is a relatively physical role in which you will be standing or walking for most of your shift, lifting and moving products and cartons that can weigh up to 20kg although most weigh less than 5kg.

We will train you in everything you need to know with on-the-job training.

Apply with CV to:- anthony.stodart@ardmoor.co.uk