We aim to ensure that you are delighted with any purchase from us. If you are dissatisfied with an item for any reason, please return the goods to us and we will be happy to exchange them or refund you.
Extended returns for Christmas orders
Our normal 60-days returns period has been extended until 31st January 2022 for all orders placed between now & Christmas Day to allow for worry-free gift shopping.
How to return or exchange an order
- You will receive a delivery note in your order with instructions on what to do should you wish to return all or part of your order for either an exchange or for a refund.
- If you would like an exchange please email email@example.com to let us know what you are returning and what you would like in exchange. This will help us get your replacement product out to you as quickly as possible.
- We offer free UK exchanges. When you contact us, we will email you a pre-paid returns label which you can use to send your item(s) back to us at no cost to yourself.
- Our standard returns period has been extended from 28 days to 60 days from the date you receive your order to help with restricted travel.
- For non-UK returns & exchanges we have negotiated favourable return rates with DHL, so we may be able to offer you better prices than you can find locally. Please contact us before posting your item and we will be happy to arrange this with you.
- If you receive a faulty item please contact firstname.lastname@example.org and we will ensure this is rectified.
- To allow for Christmas gifts, all orders placed between 1st Nov and 24th Dec can be returned or exchanged up to 31st January.
- In-ear hearing protection products cannot be returned once unsealed for hygiene reasons.
Please see our Returns and Refunds Policy for Full Details