Exchanges

Exchanges

We hope you’re happy with your ArdMoor items, however if you aren’t, we offer easy returns and free exchanges from anywhere in the UK. 

Exchanges - You are now able to return for an exchange, you can simply change the size or exchange for a different item. You can also return for a gift voucher and use this credit at your leisure. Currently this service is only available in the UK. We cover the return shipping costs when you opt for exchanges or return for a gift voucher.

Exchange Policy

 

Our standard exchange policy entitles you to exchange items within 28 days. Please allow up to 5 days for us to process your return once it reaches us. We accept items that are returned within the 28-day time frame providing they are in original condition with tags intact.

Once your items are returned, your replacement will be posted out to you and you will receive an email with shipment tracking. For item(s) returned after this time, we reserve the right to return the item(s) to you.

Every aspect of the item/garment must be free from signs of wear and odour and must be in re-sellable condition.

We are not able to provide a refund or exchange for any in-ear hearing protection products for hygiene reasons, any items which appear to have been worn or washed, are not in original condition, or have their security tag removed. 

UK exchanges

How to exchange your UK order:

  1. Visit our UK exchange portal here
  2. To start the process, enter your order number and email address used to make the order.  Our order numbers are 8 digits and start with 06. You should be able to find your order number on any correspondence from us relating to your order. 
  3. Select the item(s) you want to return and then select the item you wish to exchange for. You also have the option to return for store credit via a gift voucher.
  4. Once you have completed the process you will be emailed the drop-off information to send back your item via Royal Mail and you can either print your label at home or use a QR label to print in-store.
  5. Please repack the item as securely as possible including the packing slip inside, if you need a new one please contact our customer support.
  6. We will cover the return costs if you opt to exchange or for a gift voucher.

International exchanges

How to return your international order:

  1. We only offer free UK exchanges, so the cost of shipping for returns and exchanges for overseas orders will be covered by the customer. However, we have negotiated favourable return rates with DHL, so we may be able to offer you better prices than you can find locally. Please contact us before posting your item and we will be happy to arrange this with you. Please make sure all documentation is completed, otherwise goods may be held by customs and then returned to the sender.
  2. Please repack the return package as securely as possible including the packing slip inside, and make sure you keep your proof of postage. 
  3. Please allow up to 5 days for us to process your return once it reaches us, and we will email you to confirm you have been refunded.

Exclusions

Unfortunately, we cannot accept returns for the following items:

  • Gift vouchers
  • Items that have had their security tags removed
  • In-ear hearing protection products

Refunds

We are not obliged to provide you with a refund/exchange until we receive the product(s) back from you. We strongly recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.

We reserve the right to reject any return sent beyond the 28-day return period.

If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Faulty items will be refunded in full, including delivery charges where you have paid for the service.

Returning/exchanging a gift in the UK

Please visit our UK Exchange Portal and select Start Gift Return.  If you don’t have the order number please just provide us with the name of the person who gave you the gift, the product details, and what you would like to exchange for.  Our customer service team will then arrange this for you where possible.