Klarna Detail and FAQ's
Pay later with Klarna
Choose Klarna at checkout. Klarna offers Pay in 3 and Pay in 30 days, subject to eligibility and approval. These are credit products provided by Klarna Financial Services UK Limited.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
To give you some further detail of what they do and how they operate along with the answers to some Frequently Asked Questions, please read through what they have given us so that everything is clear.
It’s smoooth and simple
The Klarna payment options available to you will be shown at checkout. Eligibility is determined by Klarna. Review the payment schedule, credit information and terms before confirming your purchase.
3 interest-free instalments with Klarna
Pay in 3 is a credit product. If approved, you will pay one-third of the purchase price when the order is placed. The remaining payments are normally due 30 and 60 days later. Klarna will show your payment schedule before you confirm the agreement.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Get 30 days to pay
Pay in 30 days is a credit product. If approved, payment will be due on the date shown in your Klarna agreement and Klarna account. Review the due date, credit information and terms before confirming your purchase.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
How to shop with Klarna
Add your items to the basket and proceed to checkout. If Klarna is available for your purchase, select the Klarna payment option you wish to use. Review the credit information, payment schedule and terms before confirming.
You can manage your payments through your Klarna account or the Klarna app.
Manage your Klarna Payments
You can use the Klarna app or your Klarna account to view upcoming payments, make payments and report a return or problem. Questions about the credit agreement or payment collection should be directed to Klarna.
Safe and secure.
Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorised purchases.
Frequently Asked Questions
For further information about Klarna payments, visit Klarna UK Customer Service
What happens if I make a return?
If you return an item, follow ArdMoor’s returns procedure. Check your Klarna account for the current status of your payment schedule. Any refund or adjustment will be processed after ArdMoor has accepted and processed the return.
There's something wrong with my order. Do I still need to pay for it?
If your order is faulty, incomplete or has not arrived, contact ArdMoor promptly. You should also report the problem to Klarna through your account or the Klarna app. Check the status of your payment schedule and follow any instructions provided by Klarna while the matter is investigated.
I have not received my order. What happens to my statement?
If your order has not arrived, contact ArdMoor for an update. You should also report the problem through your Klarna account or the Klarna app. Check the status of your payment schedule and follow Klarna’s instructions while the matter is investigated.
My statement is incorrect. What should I do?
If your Klarna statement does not match your order, contact ArdMoor so that we can investigate. You should also report the problem through your Klarna account or the Klarna app. Check your payment schedule and follow Klarna’s instructions while the matter is being resolved.
What happens if I miss a payment?
Pay in 3 and Pay in 30 days are credit products. If you miss a payment, Klarna may retry collection, charge late fees in accordance with your agreement, restrict your future use of Klarna, report missed payments to credit reference agencies or refer the outstanding balance for collection.
Missed payments may make obtaining credit more difficult or more expensive.
If you are having difficulty making a payment, contact Klarna as soon as possible. Free and impartial debt guidance is also available from MoneyHelper:
https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt
About Klarna
Pay in 3 and Pay in 30 days are provided by Klarna Financial Services UK Limited. Please read Klarna’s current credit information and terms before choosing either payment option. Questions about payments, credit decisions or a Klarna agreement should be directed to Klarna.